Beyond Chatbots: Why Intelligent Voice Agents Are the Next Big Thing in Customer Engagement
Introduction: The Shift in Customer Communication Over the past decade, businesses have relied heavily on chatbots to handle customer queries. While chatbots brought efficiency, they often lacked human-like understanding, leaving customers frustrated with scripted responses and endless menu loops. Today, the next wave of customer engagement has arrived: AI-powered voice agents. Unlike static bots, these…